Facing Camera access issue in Mac for Safe Exam Browser (SEB)?

Modified on Wed, 12 Nov at 3:41 PM

# Webcam Access Issues on Mac Systems for Assessments

We understand that you are currently experiencing a webcam access issue while attempting to complete the assessment on a Mac system. This situation is a recognized compatibility concern, as the Safe Exam Browser (SEB) and the assessment platform are optimized to function efficiently on Windows devices. We are here to help you resolve this issue so you can successfully complete your assessment.

### Steps to Verify Webcam Access Settings

To ensure that your webcam is properly configured for use with the Safe Exam Browser, please follow these steps:

1. **Open System Settings**: Click on the Apple menu in the top-left corner of your screen and select "System Settings" (or "System Preferences" depending on your macOS version).

2. **Navigate to Privacy & Security**: In the System Settings window, find and click on "Privacy & Security." This section controls which applications have access to your device's hardware features, including the camera.

3. **Check Camera Permissions**: Within the Privacy & Security settings, locate the "Camera" option on the left sidebar. Here, you will see a list of applications that have requested access to your webcam. Ensure that both your web browser and the Safe Exam Browser are checked, indicating that they have permission to access the camera.

### Restart and Retry

After making the necessary adjustments to your camera settings, we recommend restarting your Mac. This step helps to refresh the system and apply any changes you’ve made. Once your system has rebooted, try accessing the assessment again through the Safe Exam Browser.

### Alternative Solution

If you continue to experience difficulties with webcam access after following the above steps, we advise using a Windows laptop or desktop to complete the assessment. The Safe Exam Browser and the assessment platform are designed to work seamlessly on Windows devices, which may provide a more reliable experience.

We appreciate your understanding and patience as you navigate this issue. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team. We’re here to help!